1. About these terms
These Terms of Use govern access to the Ekreon Group public website and secure account portal. They are separate from any written facility or asset-management services agreement, quote or statement of work. If a separately negotiated agreement conflicts with these site terms, that agreement governs its services to the extent of the conflict.
2. Registration and authorised access
You must provide accurate registration details, use an account you are authorised to access, protect your passwords and MFA codes, and tell us promptly about suspicious access. An account may require email verification and administrator approval before access is enabled. You are responsible for actions using your account to the extent permitted by law.
3. Portal purpose and permitted use
Use the portal for genuine asset, facility and maintenance enquiries, tickets and related records. Do not upload unrelated or unlawful materials; bypass access controls; impersonate others; interfere with service availability; or attempt unauthorised access to information about other organisations or sites. Additional rules appear in our Acceptable Use Policy.
4. Uploads, photographs and copyright
You retain ownership of material you upload. You confirm that you have the rights, authority and any necessary notices or permissions to upload it, including where images show other people, personal information, private areas or third-party copyrighted material. Do not upload access credentials, highly sensitive details or material unrelated to a legitimate request.
You grant Ekreon Group and necessary authorised service providers a non-exclusive, worldwide, royalty-free permission to host, store, reproduce, process and show the material to authorised participants only as reasonably needed to operate the portal, administer the relevant request, maintain records and comply with law. This permission does not transfer ownership or permit unrelated advertising use. It ends when the material is lawfully removed, subject to necessary backups, records and legal requirements.
5. Reporting copyright or privacy concerns
To report suspected infringement, email support@ekreongroup.com with your contact information, a description of the work or privacy concern, the specific ticket or material involved, your basis for making the complaint and any supporting evidence. Do not send unnecessary sensitive information. We may temporarily restrict access, contact involved parties, remove or preserve material and take other proportionate steps while investigating. Knowingly false reports may be addressed under applicable law.
6. Our content and intellectual property
Unless stated otherwise, Ekreon branding, software, interface design and original content are owned by or licensed to Ekreon Group. You may use the portal in the ordinary course of authorised business activity, but cannot copy, reverse engineer or commercialise protected content except where permitted by law or our written consent.
7. Service information and availability
We aim to maintain accurate content and reasonable availability, but features may change and scheduled or unexpected maintenance may occur. Online information is general, not a promise of particular service scope, professional accreditation, compliance certification or a guaranteed outcome. Any service levels and pricing must be agreed separately.
8. Account suspension and content moderation
Where reasonably necessary to protect people, information or systems, or to address a material breach of these terms, we may restrict account access or remove content. We will consider the nature of the issue and applicable law, and provide notice or an opportunity to address it when reasonable. You can contact us if you believe an action was incorrect.
9. Privacy
How we collect and handle personal information is set out in the Privacy Policy. It is not permission to publish, disclose or upload another person's private information.
10. Australian Consumer Law and other non-excludable rights
Nothing in these terms excludes, restricts or modifies rights, consumer guarantees or remedies that cannot lawfully be excluded, including applicable rights under the Australian Consumer Law. Any responsibility for losses is determined under applicable law and the circumstances; these website terms do not impose a blanket exclusion of liability.
11. Changes, dispute resolution and governing law
We may update these terms prospectively and make the updated version accessible on this website. Material changes may require new acceptance. Please raise concerns at support@ekreongroup.com so we can seek a practical resolution. These terms are intended to operate under the laws of Victoria, Australia, subject to mandatory laws and any other applicable jurisdictional rules.