1. Appropriate purpose
Use the portal for authorised facility and asset management, enquiries and support communication. Protect the privacy of colleagues, occupants, contractors and other affected people.
2. Prohibited behaviour
Do not submit malicious software, phishing content, harassment, discriminatory abuse, illegal instructions or deceptive requests; seek unauthorised access; probe or disable safeguards; collect other users’ data; impersonate a business contact; or interfere with reliable operation. Do not use automation to overload the service.
3. Photos, documents and confidential information
Upload only material you are entitled to share for the relevant work. Avoid unrelated personal images, building access codes, credentials, keys, detailed security system diagrams and unnecessary sensitive personal information. Consider whether a photo contains faces, number plates, addresses or other identifiable details and whether those details should be obscured first.
4. Copyright and takedown requests
Do not upload content you do not own or have authority to use. Report suspected copyright, privacy or safety concerns with the relevant location or ticket reference to support@ekreongroup.com. We may restrict, review or remove reported content proportionately and preserve evidence where legally required.
5. Enforcement and review
We may restrict access or remove content where reasonably necessary for security, legal compliance or preventing harm. Users may request a review by contacting us. We will apply these rules consistently and in accordance with applicable law.