1. Scope and contract formation
Ekreon Group is developing asset and facility management services. Website descriptions are introductory only; they are not an offer to perform a specific service. Any engagement should be recorded in a separate quote, contract, statement of work or written service order identifying the sites, assets, responsibilities, exclusions and fees.
2. Service coordination and limitations
Services may involve asset records, maintenance requests, contractor coordination, operational communications or reporting, but only to the extent agreed. The portal is a workflow and communication tool; it is not itself a statutory inspection, an emergency dispatch service or evidence that a property, asset or facility complies with safety law.
3. Urgent and hazardous incidents
Do not rely on the website or ticket portal to report an emergency. For immediate danger, call the appropriate emergency services and use the site’s established urgent-response procedures. A ticket submitted outside agreed coverage hours may not be read immediately.
4. Authority, access and contractors
Clients should identify authorised contacts, provide accurate site/asset information, give appropriate access instructions and confirm who may approve work or expenditure. Any contractors or specialist professionals must have their scope, licensing, insurance, safety requirements and responsibility confirmed under the relevant agreement; do not assume Ekreon automatically appoints or supervises them.
5. Requests, SLAs and records
Portal priorities, statuses and SLA timers are operational tools. Response or resolution commitments apply only where clearly included in a signed or accepted service agreement. A completed, closed or force-closed ticket is an administrative record and does not independently certify the condition or regulatory compliance of an asset.
6. Pricing and payments
Fees, taxes (including GST where applicable), payment timing, reimbursable costs, scope variations and cancellation terms must be agreed in writing for each engagement. This website does not itself quote a binding price.
7. Privacy and confidentiality
Each party should share only information reasonably necessary for the work and protect confidential business information. Processing of personal information is described in the Privacy Policy and must comply with applicable obligations.
8. Mandatory rights and priority
Nothing here limits rights that cannot lawfully be excluded. Any separately agreed contract takes priority for the services it covers in case of inconsistency. Legal, building, safety, tenancy and professional obligations remain with the party assigned responsibility under law and the relevant engagement.